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Customer Experience Feedback
Customer Experience Feedback
1. Overall, how satisfied are you with Freshtel Internet?
*
5
4
3
2
1
2. How would you rate customer service?
*
5
4
3
2
1
3. How would you rate the quality of our products?
*
5
4
3
2
1
4. How would you rate the value for money of our products?
*
5
4
3
2
1
5. What is/are the reason(s) that you choose Freshtel over other competitor? (you may select more than one)
*
Affordable package and plan
Stable internet
Equipment (router / mesh router)
Attentive customer support
Easy to make payment
No Contract packages
Air Asia BIG point
If other, please specify:
6. Do you find AirAsia Big point as value-added benefit for you?
*
Yes
No