I, hereby accept any and all responsibility for the installation of Freshtel’s service and I understand and agree to accept and be bound by the terms and conditions
(https://www.freshtel.my) which accompany the usage of the Freshtel service. The terms and conditions are subject to change by Freshtel Internet Sdn Bhd
(Formerly known as Freshtel Group Sdn Bhd). I will be notified in a manner where necessary and appropriate. I confirm that the information given herein is correct and accurate.
I understand Freshtel reserves the right to verify any information provided by me concerning this application.
Contract Period / Termination / Refund
The Service will continue automatically upon expiry of the Contract Period on a month to month basis unless otherwise terminated by me in writing or official. The penalty will be
charged if I Terminate the Service before the expiry of the Contract Period, if any. Deposit refund (if any) will be 45 working days after the termination date
(last date of the service month) and after returning all the devices to Freshtel. Payment advance (if any) only can be converted on last month usage.
Refund will be returned to the account holder name only. If I fail to return the equipment in a good working condition to Freshtel Internet's designated drop-off area upon the termination
accepted, the Company has the right to impose an RM400.00 fee to me as the compensation fee to the faulty or missing equipment.
In according to the Credit Reporting Agencies Act 2010 and Central Bank of Malaysia Act 2009, I/we the undersigned, do hereby irrevocably and unconditionally give consent to you, your appointed
registered credit reporting agency(ies) and/or any debts collecting agency(ies) appointed by you to process my/our companies and personal data such as conducting credit/trade check, CTOS and DCHEQS
checks on me/us and where applicable, our director(s), shareholder(s), and guarantor(s) [collectively the "Parties"], with your appointed registered credit reporting agency(ies) and/or debts
collecting agency(ies) appointed by you at any time for as long as the Parties have a trade relationship with you or where any dues remain unpaid and outstanding with you for the purposes of,
(a) opening of the account; (b) debt recovery; (c) credit/account review; (d) legal documentation consequent to a contract or facility granted by you; (e) credit/account monitoring and (f)
credit/account evaluation. You and/or your appointed debts collecting agency(ies) may disclose any information on the Parties conduct of their accounts with you to any business entity(ies)
for bona fide trade checking at any time. The Parties are also aware and understand that such information will be provided to your credit reporting agency(ies) and/or debts collecting agency(ies),
who may, in turn, share such information to subscribers of their Service. Where you require any processing of our application to be processed by any processing centre located outside Malaysia (including your Head Office),
the Parties hereby give consent to your appointed registered credit reporting agency(ies) and/or debts collecting agency(ies) to disclose their credit reports to such locations outside Malaysia.
Apart from that, the Parties undersigned give my/our consent to you and your appointed registered credit reporting agency(ies) and/or your debts collecting agency(ies), to process my/our personal data as per the Personal Data Protection Act.
I understand I am provisioned with high-speed internet access from my home, either with or without a voice service, based on the plan that I have subscribed to in the registration form. I am aware that the package detail is available on
https://portal.freshtel.my/plan-package-adviser; Freshtel Internet may change the plans periodically, but such change does not change the Service I have subscribed.
The Service is a personal fixed high-speed internet access that enables me to access the world wide web and any offerings or services available thereon, but I will be responsible for the risk whenever I am accessing these services.
Freshtel Internet Sdn Bhd will provide me with a Service comprising standard service components: an Optical Network Unit ("ONU") and a Wi-FI router. I understand Freshtel Internet Sdn Bhd aims to provide a continuous,
high-quality service using reasonable care and skill on a best efforts basis. However, I understand Freshtel Internet Sdn Bhd can't guarantee that it'll be available all the time due to the nature of the Service and the Service Equipment
Freshtel Internet Sdn Bhd uses to provide the Services.