Terms and Conditions


Contract Period / Termination / Refund
The Service will continue automatically upon expiry of the Contract Period on a month to month basis, unless otherwise terminate by me in writing or official. Penalty will be charge if I Terminate the Service before the expiry of the Contract Period, if any. Deposit refund (if any) will be 45 working days after the termination date (Last date of the month) and after return all the devices to Freshtel. Payment advance (if any) only can be converted on last month usage. Refund will be only return to the account holder name only.

Consent
In pursuant to the Credit Reporting Agencies Act 2010 and Central Bank of Malaysia Act 2009, I/we the undersigned, do hereby irrevocably and unconditionally give consent to you, your appointed registered credit reporting agency(ies) and/or any debts collecting agency(ies) appointed by you to process my/our companies and personal data such as conducting credit/trade check, CCRIS and DCHEQS checks on me/us and where applicable, our director(s), shareholder(s), and guarantor(s) [collectively the "Parties"], with your appointed registered credit reporting agency(ies) and/or debts collecting agency(ies) appointed by you at any time for as long as the Parties have a trade relationship with you or where any dues remain unpaid and outstanding with you for the purposes of, (a) opening of account; (b) debt recovery; (c) credit/account review; (d) legal documentation consequent to a contract or facility granted by you; (e) credit/account monitoring and (f) credit/account evaluation. You and/or your appointed debts collecting agency(ies) may disclosure any information on the Parties conduct of their accounts with you, to any business entity(ies) for bona fide trade checking at any time. The Parties are also aware and understand that such information will be provided to your credit reporting agency(ies) and/or debts collecting agency(ies), who may in turn share such information to subscribers of their service. Where you require any processing of our application to be processed by any processing centre located outside Malaysia (including your Head Office), the Parties hereby give consent to your appointed registered credit reporting agency(ies) and/or debts collecting agency(ies) to disclose their credit reports to such locations outside Malaysia. Apart from that, the Parties undersigned do give my/our consent to you and your appointed registered credit reporting agency(ies) and/or your debts collecting agency(ies), to process my/our personal data as per the Personal Data Protection Act.